Shipping policy

Shipping Policy

Last Updated: August 2026

Store Merchant Information

Owner: PHYLLIS USHERY

Email: imprint_hash8n@icloud.com

Phone: 2818093054

Address: 6060 OAKBAY DR. 1018, HOUSTON, TX 77091, United States

This Shipping Policy applies to all orders placed on this store, including all plant pots, planters, garden decoration pots, and planting accessories. This policy outlines order processing, fragile item packaging, shipping fees, delivery timeframes, tracking procedures, international shipping rules, damaged item claims, and merchant liabilities. By completing checkout, customers acknowledge and agree to all shipping terms.

1. Order Processing Time

All orders are processed, inspected, and packaged within 1–3 business days after payment confirmation. Business days are Monday–Friday, excluding U.S. federal holidays and weekends. Orders placed on weekends or holidays will be processed on the next available business day.

Since plant pots are fragile and breakable goods, every item is carefully packaged with bubble wrap, foam protection, shockproof padding, and reinforced cartons to prevent cracking, chipping, or damage during transit. Large-sized pots will receive extra structural reinforcement packaging. During peak seasons or promotional periods, processing times may be slightly extended to ensure safe packaging quality.

2. Shipping Time & Delivery Estimates

We offer domestic shipping within the United States and international shipping to most countries worldwide. All delivery times areestimates only and cannot be guaranteed due to carrier delays, weather conditions, logistics congestion, or customs clearance delays.

USA Domestic Shipping: 3–7 business days after processing
International Shipping: 7–21 business days after processing

3. Shipping Fees & Bulky Item Charges

Shipping fees are automatically calculated at checkout based on item weight, size, package volume, and shipping destination. Large, oversized, and heavy plant pots may require additional bulky item handling fees, which will be clearly displayed before checkout.

We may offer free shipping promotions with minimum order requirements. All promotional terms are subject to change without notice.

Original shipping fees and bulky handling fees are non-refundable for customer-initiated returns, order cancellations, or address changes. Refundable shipping costs only apply to merchant fulfillment errors such as wrong items or missing products.

4. Order Tracking

Once your plant pot order is shipped, you will receive a confirmation email containing your tracking number and tracking link. Tracking information may take up to 24 hours to update on carrier systems.

If you do not receive a tracking email within 3 business days, please contact our support team immediately.

5. International Shipping & Customs

International orders may be subject to import duties, taxes, customs inspection fees, and administrative charges imposed by the destination country. These fees are not included in your order total.

Customers are solely responsible for all customs and import fees. We are not liable for packages detained, rejected, confiscated, or returned by foreign customs authorities. No refunds will be issued for customs-related losses.

6. Damaged, Broken or Defective Pot Claims

Plant pots are fragile products. If your items arrive broken, cracked, chipped, or damaged during transit, you must submit a damage claim with clear photos or videos of the damaged item and original packaging within 7 calendar days after delivery.

Approved damage claims will be resolved with a full refund, partial refund, or free replacement at our discretion. Claims submitted after the 7-day window will not be accepted.

7. Lost & Stolen Packages

Once a package shows “Delivered” on the carrier tracking system, it is considered successfully delivered. We are not responsible for lost or stolen packages after confirmed delivery. Customers may contact the shipping carrier to file a delivery investigation.

8. Shipping Address Policy

Customers are responsible for providing accurate and complete shipping addresses. We will not be liable for undelivered, misdelivered, or returned packages caused by incorrect address information. Return shipping fees for invalid addresses will be covered by the customer.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon website publication. Continued use of the store constitutes acceptance of the updated policy.